Support
Get help fast—without slowing down ops
Find answers, troubleshoot integrations, and learn best practices for running omnichannel ecommerce operations with Omnika.
How we can help
Setup & onboarding
Connect your channels, map order statuses, and get inventory sync running smoothly.
Integrations & troubleshooting
Resolve marketplace connection issues, webhook errors, and data mismatches with clear steps.
Workflows & best practices
Learn practical ways to automate repetitive tasks and keep your team aligned.
Common questions
Quick answers to the things sellers ask most. For deeper guidance, visit the FAQ.
How do I connect a marketplace or store?
Start in Integrations, choose your channel, and follow the guided steps. If you hit an authorization error, reconnect and confirm the correct seller account is selected.
Why doesn’t my inventory match across channels?
Check that the SKU mapping is consistent and that the channel is set to receive stock updates. If you recently changed SKUs, re-sync to rebuild the mapping.
How often does Omnika sync orders and stock?
Sync frequency depends on the channel, but updates are designed to be near real-time. You can also trigger a manual sync when you need an immediate refresh.
Can I automate order routing or status updates?
Yes—use rules to route orders, apply tags, and update statuses based on channel, payment, or fulfillment conditions.
Where can I find release notes and product updates?
Visit Release Notes for new features, improvements, and fixes.
How do I contact support?
Use the support options below. Include your workspace name, channel, and a screenshot of the issue for faster resolution.
Ready to run ops from one place?
Create your Omnika workspace and start connecting channels in minutes.